Free Delivery on all orders over £399
Rated Excellent on Trustpilot
Low Pricing all year round
Delivery Information
Shipping Rates
| Delivery Type | Price Inc. VAT |
|---|---|
| UK orders over £399* | FREE |
| Small Deliveries | £5.99 |
| Small Pallet Deliveries | £9.99 |
| Large Pallet Deliveries | £24.99 |
| *Northern Ireland,Scotland and off-shore deliveries |
Calculated at Checkout |
Shipping Information
Enter your postcode at the checkout for price and lead times. Please be aware that our delivery service is currently experiencing a short number of delays due to an influx of online orders, driver shortages and coronavirus. We thank you for your patience and understanding in this matter and we apologise for any inconvenience caused. If your order has been delayed, or has failed to arrive, please contact our customer service team who will help to find a solution as soon as possible.
Small orders will be sent via a parcel courier or through the post. Large orders will be sent via a pallet kerbside delivery and will be left for storage at your responsibility.
Small parcels are sent on a leave safe service, a signature is not always required as they can be left with a neighbour, posted through your letterbox or left safe at your property.
Paypal Orders
When ordering through PayPal, you will leave our website and the transaction will go through with your default PayPal address details. This will override any previous address details entered into our checkout page. Therefore, please
change and confirm the required delivery address within your PayPal account.
Amendments/Cancellations
Once your order has been processed and you have received an Order Dispatch or Order Collection email, we are unfortunately unable to make any changes to your order.
Pallet Deliveries
Deliveries arrive on an 18-tonne truck with tail-lift and are strictly to the kerbside. If your property has restricted access please let us know at the time of ordering via the delivery restrictions comments box. This may incur an additional charge.
Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.
Goods will not be broken down or discharged by the driver. Take caution when removing all packaging to avoid damages and injury. Please assess the weight of the boxes as bathroom products can be heavy, precautions may need to be made.
Damaged Goods
Before signing for delivery, please check for any damages or missing items.
If there are any issues, please sign for them on the delivery note as damaged or missing & report this to us within 48 hours by email to customer.service@bathroommountain.co.uk . If reporting damage, please enclose photos of the damage.
Please ensure you are happy with your order prior to installation as we are unable to accept returns or claims once any installation has started.