Bathroom Mountain Returns Policy
At Bathroom Mountain we like to keep things as simple as possible. Your time is precious and all we want is for you to have your dream bathroom, so if a product isn’t quite right, we have a clear policy to help you.
One thing that we ask is that you check your order as soon as its delivered and report any issues to our Customer Services team within 48 hours at customer.service@bathroommountain.co.uk
Keeping our returns process simple
To summarise, if you don’t like a product, simply return it within 28 days of receiving it...
What do I need to do to return a product?
All you need to do is to follow this simple returns process:
- Log in to the Customer Portal by clicking here
- Select the order from which you want to return a product
- Choose the product or products you wish to return from the list
- Upload a photo or photos of the item(s)
- Select a reason for returning the product
- Submit the return request
Once submitted, our Customer Support team will review your request and contact you to confirm whether the return has been accepted.
Please note the following -
Unwanted items will need to be returned at your own cost
You are free to choose a courier of your choice. We recommend that you use a fully insured service.
All products will need to be returned in a resalable condition and will need to be in its original, undamaged packaging (and/or pallet).
As long as you have done this within 28 days of receiving a product and it is still in an unused condition, we’ll be able to offer you a full refund.
Once an order has been dispatched from our warehouse and is in the care of the courier, you will receive a dispatch email. The order is then unable to be amended. Therefore please ensure that delivery dates, addresses and items are correct prior to dispatch.
If an order is cancelled after dispatch or the delivery is refused, there will be a flat rate charge of £40 per pallet for the order to be returned to us.