All of our amazing products are designed and manufactured to the highest quality and we test them for optimal performance and longevity. The guarantee found on a product is honoured by the product's manufacturer. The guarantee covers any defects or product faults found on the product caused by the manufacturing process when it is used in a normal domestic setting.

On the product page the warranty length is shown for each particular product. But in summary all of our products are covered as follows:

Products with a 5 year warranty

The following product categories are covered under our free 5 Years Warranty:

  1. Radiators
  2. Mixer Showers
  3. Bathroom Taps
  4. Furniture including: vanity units, back to wall toilet units, and tall units
  5. Baths
  6. Shower Enclosures
  7. Toilets

Products with a 1 year warranty

The following product categories are covered under our free 1 Years Warranty:

  1. LED Mirrors
  2. Mirror Cabinets
  3. Electric Showers
  4. Tap and Shower Cartridges
  5. Shower Hoses
  6. Toilet Seats
  7. Cistern Fittings
  8. Shower Seals
  9. Basin Wastes & Traps
  10. Bath Wastes
  11. Shower Door Rollers and Rails
  12. Hinges on Bathroom Furniture
  13. Radiator Heating Elements
  14. Clearance Products
  15. Consumables

How do I claim against a warranty?

If you receive a product that does not perform as it should or something stops performing as it should, all you need to do is to contact our customer services team to get the ball rolling. They will see if there’s any way to resolve the product’s problem before deciding what to do next. Our friendly customer service team can be contacted by email at customer.service@bathroommountain.co.uk