Help Centre

As long as your order hasn't been dispatched yet, you can change your delivery date.

Head to our Customer Portal, sign in, and go to your order. If you see a Change My Delivery Date button, click it and choose your new date.

If the button isn't there, your order has already been dispatched and the date can no longer be changed.

Yes! Our third-party couriers provide estimated delivery times for all orders, so you can track when your order is expected to arrive.

You can check the status of your delivery by calling our logistics department on 01782 653120.

This depends on which courier is handling your delivery:

• AIT: The driver can assist with moving items into your property, up to two flights of stairs.
• APC: This is a door-to-door delivery only — the driver will not carry items into your property.

To cancel an item, log in to your Customer Portal. The option to cancel will depend on the current status of your order, which you can view directly in your portal.

If your order hasn't been dispatched yet, you can cancel it directly through the Customer Portal.

1. Log in and open your order.
2. If a Cancel Order button is visible, click it and follow the prompts.
3. If the button isn't there, your order has already been dispatched and can no longer be cancelled.

If your order has already been dispatched, you'll need to accept delivery and then use the Return My Order option in the portal.

At checkout, you can enter a separate shipping address and provide a different billing address if required.

You have 14 days from delivery to raise a return request, and then a further 14 days from raising the request to send the items back to us.

To return an item, simply log in to your Customer Portal and follow the steps to submit a return request.

You have 14 days from delivery to raise a return request, and then a further 14 days from raising the request to send your order back to us.

Log in to your Customer Portal and follow the steps to submit a return request.

You can contact our customer service team with your tracking information, and they will confirm receipt and update you on the refund status.

We're sorry to hear that your items have arrived damaged.

To report any damage, simply log in to your Customer Portal and follow the steps to submit a damage report.

We're very sorry if any items are missing from your order.

Please contact our customer service team, and we will be happy to investigate and resolve the issue for you as quickly as possible.

We have lots of amazing, inspirational showrooms across the UK, with friendly expert staff ready to help you with your queries.

You can find your nearest showroom on our Showroom Page where we have a map, search function, and a 'Use My Location' tool!

Unfortunately, showrooms do not hold stock for online orders, so all online purchases are delivery only.

Unfortunately, showrooms do not have the capacity to handle returns, so all online orders must be returned to our main warehouse in Stoke-on-Trent, where our returns department is based.

Unfortunately, we do not accept pre-orders or back-orders. You will only be able to place an order once the item is back in stock.

Yes, we offer furniture samples! Please contact our customer service team, and we can raise a sample order for you if the colour or finish you require is available.

Absolutely! We automatically attach VAT invoices to our Shipping Confirmation emails.

You'll receive this as soon as your order is shipped.

If you can't find the email, please try your 'Junk' or 'Spam' folder.